Category: Testimonials

The BEST there is!!

Very happy with the service we received! Our heating had been acting strange for a few weeks and we were having a hard time maintaining the temperature, after changing the thermostat and determining that wasn’t the issue like we hoped, we realized it was time to call someone. Setting up the appointment was very easy, I called around 9am and they said someone would be by between 9 and noon the same day. Matt Stanton came out to our house and could not have been any nicer or more professional, he was able to find the part we needed the same day even among a parts shortage (originally we thought it would take a week to get it), and everything was fixed by 2:30 the same day during one of the coldest weeks of the winter thus far. You never know with heating and cooling companies, it’s very easy to get taken since most people don’t know much about it and they can catch you in a moment of desperation. But we felt like Matt was completely honest with us, he explained everything thoroughly and even gave us advice on how to best improve our system in the future. Highly recommend!

Of course my furnace went out during the coldest days of the year so far. Called Best Service as a second estimate after another company gave me an ASTRONOMICAL estimate that the tech told me may NOT fix my issue but they “HAD” to address that first. So to clarify ASTRONOMICAL, $3,200. I called Best Service and they were able to get a tech out within hours and he fixed the issue quickly for a total cost including the service fee for $115. Literally a small part needed to be cleaned and my furnace is back up and running. I will definitely be using them from now on for all of my HVAC needs. I highly recommended them.

Good price, great timing on replacing the whole house air conditioner during some of the hottest days of the year.

The only guys to do HVAC. Honest prices for excellent work.

I’m a new customer and wanted to thank Best Service for coming out yesterday to fix my broken furnace. My normal company told me they could not come due to the snow emergency. I especially want to recognize the tech for his awesome service getting the furnace fixed in short order.

Furnace went out when it was very cold out. Called emergency number and received same day service. Did not have particular part for my furnace, but fixed it temporarily so we could have heat. Came back in a few days with the ordered part and fixed it properly.

We were overwhelmingly happy with the speedy response and the professionalism of the company and their tech, as both worked to get our HVAC system restored. We noticed the inside temp rising late in the day Tuesday, and realized we hadn’t heard the air handler kick-on recently. The thermostat was calling for AC but not getting it. We called the next morning and were able to get squeezed into the schedule that same day. The tech quickly diagnosed that our blower motor and control board had both failed. The company was able to get the needed parts overnight, and as luck would have it, rain caused a cancellation of a scheduled job that opened up a slot for the tech to return and make the repair. Luckily, the parts were still under warranty, so we only had to pay for labor.

Always pleased with Best Service! They were able to come relatively soon after I purchased the tune-up deal. The tech was friendly and efficient. He checked everything over, cleaned up the outside unit and that was that.

I was delighted with Best Service Heating & Cooling. I was able to get an appointment the day after I called, the representative was friendly, honest and professional and the price was reasonable. I highly recommend Best Service and will contact them again when I need heating and cooling servicing or repair.