Russ graduated the HVAC program at ITT Tech in 1978. Following graduation, Russ spent four years working as a Service Technician and Installer before moving into a Service Manager position with a HVAC company in Dallas, TX. In 1989, Russ accepted a position as Operations Manager with a large HVAC company that relocated him to Columbus, OH. Nearly four years later, Russ decided to follow his dream of starting his own business and, in 1992, Best Service Heating & Cooling, Inc was born!
“Do all the good you can.
By all the means you can.
In all the ways you can.
In all the places you can.
At all the times you can.
To all the people you can.
As long as ever you can.”
~ John Wesley
“I have carried a little marble with an inscription on it in my pocket every day for over 30 years. The inscription sums up how I try to live and operate my business every day. Most people refer to this as the Golden Rule.
“Do unto others as you would have them do unto you”
As most people know, dealing with people (the public) can be challenging, at times. Over the years starting and building a business, dealing with the public, and adding employees into the mix has offered many opportunities to react and make decisions with my head and not my heart. On more than one occasion, that little marble in my pocket has reminded me to react with my heart as well. Over the last forty years in the HVAC industry, I have realized my best decisions have been a compromise between my head and heart knowledge.
It is my personal belief that it is never a wrong decision to put someone else’s feelings or needs above my own, even in business.